My company's admin was a mess before calling Off-Site Reception and my nights were in front of a computer trying to catch up. Hanna's knowledge about providing an effective and efficient admin service is outstanding, and teaming up with Hanna has been life-changing. Hanna and team understood what my company needed very quickly and continually go above and beyond to streamline systems helping my business to grow.

Now that my work schedule, emailing, reception and admin are all taken care of, it has freed me up to focus more on other areas of my business knowing that my clients are in great hands. Hanna has an excellent attitude toward solving any problems that may arise and is passionate about finding ways to improve my business. She is always up to date with the latest in software too. My business has most definitely benefited from Off-Site Reception's services and I highly recommend Hanna and her team.

- Justin Mazz - ColourSmart Plastering and Painting

Hanna and her team at Off-Site Reception have gone above and beyond any other virtual admin service I have experienced.

Not only are the team all trained rigorously by Hanna, but Hanna's eye for detail, and confidence and capacity to streamline processes for your business are nothing but impressive. I estimate that I now save 30-60 minutes a day due to the automated processes that Off-Site Reception have helped me set up for my billing, emails, and booking processes.

My calls are answered with maximum professionalism and I have very little interruptions to my working day because the team handle my emails and calls so thoroughly. It is a major relief to have such a quality service at the client interface. Can't recommend highly enough!

- Elissa Robins, Inner Health Nutrition

The VA Partner program is fantastic! It allows me to offer an additional premium service to my clients while at the same time not be tied to my desk and phone.

There are a number of times where I can’t man the phone, so the back-up Hanna offers is wonderful and was what was holding me back from offering a reception service to my clients. Now this dilemma has been resolved and I get the best of both worlds – offering a great service and continue running my business / helping my other clients.

Hanna’s pricing structure is easy to understand and makes it simple to pass onto my clients at a small profit.

- Monica Spiteri, Assistance on Demand

Let me offer you a piece of advice, if you are a VA and offer reception services, utilise Off-Site Reception’s system.

I wanted to offer reception services purely because my customers needed them, however I did not know how to set this up on a large scale and I also only wanted to be doing the answering 3 days per week. So, I did some research and became exhausted with the effort and then I found Off-Site Reception and it was like Christmas!

Off-Site Reception gave me a solution where I could offer 6 days a week reception services, multiple receptionists, voicemail options, individual client profiles and much more, without having to set it up, work out the kinks, manage it AND I could answer the calls on the 3 days I was wanting and not the rest!

The Off-Site Reception system has been well thought out, is easy to use and is exceptionally managed, which all then translates to the service I provide to my clients. After using this system for quite some time, I have seen how it operates and how professional and friendly it is, giving me peace that when I can’t answer the calls, my clients (& their clients) are in fantastic hands. Offering reception services has become simple and stress free and I wouldn’t do it any other way.

- Leanne Woff, Virtual Infinity

Working with Hanna and her team is such an easy process. I find the tech side of answering a clients phone call a bit overwhelming but Hanna just makes it so easy and looks after everything for us. She tells us what to do to make the set up easy and get us working quickly so we can assist our clients. Her communication with us is great and we always feel like we are kept up to date with anything that is happening.

I highly recommend Hanna and her team if you need your or your client's called answered efficiently.

- Paula Burgess, Beyond the Maze

Before signing up to Hanna's service, I was struggling to manage the increased demand on my virtual reception services due to lack of a professional system to service my clients. There were other products on the market, but they were expensive and complex to get started.

Since working with Hanna, I have been able to improve the level of service for my current customers by offering additional services at minimal cost such as voicemail and the provision of detailed call reporting each month.

My team of receptionists and I no longer have to drag around 5 phones each! Highly recommend Hanna's Reception services

- Karina Follent, Pro-Assist

Since engaging Off-Site Reception as both the telco hosts, and back-up support of my reception clients, I have finally been practicing what I preach; being able to fit in meetings with prospective clients and time with my children.

The set-up and staff training was a breeze and the system allows for more intelligent reporting which has been a great ‘value-add’ for my clients, all of which have reported a professional service from my back-up team, from lawyers to tradies.

I am so glad that I made the shift from in-office assistant, to Off-Site Reception support and I know that in the long-term, it makes it possible for me to grow my business further, without the fear of over-promising and under-delivering on service.

It’s the best move I’ve made since starting my business.

- Martyna Krawczyk, Supporting You