Since establishing our home-based service-based business in 2014, we have used several Virtual Reception services to help manage our incoming calls and manage bookings. While efficiency in taking calls has never been a problem, finding a virtual assistant service to manage the complexity of our bookings in a regional area was an ongoing nightmare.

After a great deal of frustration, trial and error with other providers, I’m delighted to say that we have finally found the right fit for our business in Off-Site Reception! Hanna, Elsa and the team have been an absolute dream to deal with.

From day one, they just “got it” and I could not feel more confident in allowing them to be the “first point of contact” for our family business.

I cannot express enough the feeling of utter relief of having this aspect of our business taken care of, allowing me the time to take care of the behind-the-scenes work that I need to do.

- Sarah Cutting, Spiderman SE

Years and years of running my business with the frustration of phone calls looming over me every day was driving me crazy. I'm just not a phone person, but I want my clients to have the best service and experience! So when I signed up with Off-Site Reception the relief was immense. And I knew that my clients would immediately start getting a better experience and response rate.

And they did. And they do - I can't ever imagine not using Off-Site Reception in the future. It's one of the best investments I've made in my business. And it's not expensive either!

Hanna and her team really support my callers and guide them through their questions and needs. It's amazing. I get more jobleads coming through now and membership signups because people are getting the information they need quickly and professionally.

Cannot recommend this service enough.

- Rosie Shilo, Virtually Yours

Off-Site Reception have been an amazing support team for my business. They have been extremely professional, warm and supportive with all our clients and associates of the practice.

The team at Off-Site Reception are prompt to carry out any tasks we require, always working toward improving processes to make their jobs, as well as our practice, running more efficiently.

I feel like I owe my sanity to them, most days. Couldn’t ask for more from a support team and would highly recommend them to any psychologist or allied health professional, large or small.

- Dana Mitrovic, Exclusive Wellbeing

I have been using Off-Site Reception since the beginning of 2018 when I set up my private practice. They were key in the setting up the administration side of my practice.

Hanna and her team are highly professional and proficient with managing the complex administration needs of my private practice. My clients have found Off-Site Reception’s service to be personal, friendly and efficient.

The benefits of having Off-Site Reception managing my practice are huge; it is cost-effective, the team work during business hours, so even if I am not in the office I have coverage, including when I am on leave. I am able to see more clients knowing that the administration work is covered.

I highly recommend Off-Site Reception to other health professionals.

- Ruth Turnbull, Ruth Turnbull Psychology

I couldn’t be happier with the service I receive from the team. They are so efficient and my clients love dealing with them.

It has removed the stress of me having to be available while I’m working and I can relax knowing that all bookings will be handled just the way I need.

In the past, I used to snatch moments between clients and I felt I never did them justice.

Thanks so much, Off-Site. You’re a dream team!

- Margaret Hurd, Wangaratta Remedial Massage Clinic

I don’t know what we’d do without Hanna and her team. Since we’ve been outsourcing our admin and bookings to them our business has truly been transformed. Super organised, super-efficient in their knowledge for everything trades and admin related is absolutely second to none. They’re always positive, treat our clients like their own, have a great attitude and we’re confident they are a huge factor in our growth and growing successes.

We definitely recommend them to any trades company struggling to juggle the demands of admin who want to just focus on being on the tools ... that is, except for our competitors of course.

- Chloe Wedgewood, Spruce Landscaping

Off-Site Reception have been our Virtual Receptionists for the past year. We chose them as they are service orientated and keep it friendly. We are grateful for having their support when our office is unattended. We are happy to recommend their service as a result.

- Dr. Roy Smith, Body in Balance Chiropractic

Hanna from Off-Site Reception has been working closely with Northern Driving School since 2016. The aim was to have a receptionist simply manning our phones.

Since commencing with Off-Site Reception, Hanna has become more than this. Working closely with Hanna and her team, we have been able to grow and expand our business in the technology side of things, with exciting initiatives to bring us into the 21st century. We are a small company with originally 3 employees and with Hanna’s ideas we now have the potential to grow, and have currently grown, to 4 employees.

Hanna and the team at Off-Site Reception have taken a lot of the stress and pressures off me for the day-to-day running of the business. They have been very supportive, insightful and patient. Hanna's knowledge is endless and what she does not know she goes out of her way to find out, and help us with initiating and implementing the ideas.

I have very limited knowledge of technology and Hanna is very calm and able to explain things in a manner that I am able to understand without feeling inadequate. We would highly recommend Off-Site Reception to anyone.

- Peter Imbriano, Northern Driving School

Before I called Off-Site Reception, things like quoting, invoicing, emails and bookings were taking up all my time. I didn’t know anything about setting up a website or booking system. I wanted my systems and online representation to be smooth and efficient before I started to get busy, so then everything would run well when I did get busy. Hanna really explained things so that I could understand them and set things up so quickly and efficiently, and just made everything seem easy.

Now, I have more time to focus on other things and not have to worry about all the behind-the-scenes details. Not just that, but Hanna’s always willing to use her knowledge of new products and programs that are out there to help my business run and grow.

The best thing is that I can ring up and ask for anything I need and Hanna and her team just get it done without any hassle.

- Adam Tanswell - Blue Streak Plumbing

Thanks to Hanna and the team at Off-Site Reception, we’re more streamlined and we’re consistently delivering on our promise to clients, which is delivering completed and polished reports to our clients within 24 hours of their inspection being completed.

The best thing about Off-Site Reception is the professionalism and their ability to not just double-check, but triple-check to make sure the information on our reports is correct. They leave no stone unturned when they edit and proof our reports.

Off-Site Reception are always able to keep up with the latest software and are always actively looking for better solutions to make my business a state-of-the-art virtual office with all the new software that is being produced.

I’m extremely happy with my whole experience of Hanna and her team, and I can’t find fault it at all.

- Luke Blackwood - Inspector Hawkeye