Ready to start taking calls for your clients?
Off-Site Reception is here to help

Virtual Reception services are a much sought-after service
that can boost your VA business to the next level.

Be one of the rare gems that provide a first class professional reception service, and make your clients even happier!.

Email Us Or Call: 1300 39 30 30 Download Brochure

Customisable Queue Settings

Never miss a call

Highly Detailed Reporting

We provide you with all the reporting you need to present to your clients, and to bill them correctly.


Personalised intro and voicemail recordings

Give the impression you're "big-time"

Access Our Online Forms

Easily switch between clients and complete the online forms to quickly send an email or SMS to your client contacts.


Custom time-groups for after hours

Different options for each client

Online Video Tutorials

Record video tutorials of your client's processes, so our receptionists can easily take over when needed.


We've got your back

Backup services available

Quick and Easy Setup

Simply send us all the information you want set up in the system, and we will take care of the rest.


Show your clients some love, and let them know that their business is in safe hands

Yes! I want to start taking calls now!

Testimonials From Our VA Partners

  • Monica Spiteri, Assistance On Demand

    Monica Spiteri, Assistance On Demand

    The VA Partner program is fantastic! It allows me to offer an additional premium service to my clients while at the same time not be tied to my desk and phone.

    There are a number of times where I can’t man the phone, so the back-up Hanna offers is wonderful and was what was holding me back from offering a reception service to my clients. Now this dilemma has been resolved and I get the best of both worlds – offering a great service and continue running my business / helping my other clients.

    Hanna’s pricing structure is easy to understand and makes it simple to pass onto my clients at a small profit.

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  • Leanne Woff, Virtual Infinity

    Leanne Woff, Virtual Infinity

    Let me offer you a piece of advice, if you are a VA and offer reception services, utilise Off-Site Reception’s system.

    I wanted to offer reception services purely because my customers needed them, however I did not know how to set this up on a large scale and I also only wanted to be doing the answering 3 days per week. So, I did some research and became exhausted with the effort and then I found Off-Site Reception and it was like Christmas!

    Off-Site Reception gave me a solution where I could offer 6 days a week reception services, multiple receptionists, voicemail options, individual client profiles and much more, without having to set it up, work out the kinks, manage it AND I could answer the calls on the 3 days I was wanting and not the rest!

    The Off-Site Reception system has been well thought out, is easy to use and is exceptionally managed, which all then translates to the service I provide to my clients. After using this system for quite some time, I have seen how it operates and how professional and friendly it is, giving me peace that when I can’t answer the calls, my clients (& their clients) are in fantastic hands. Offering reception services has become simple and stress free and I wouldn’t do it any other way.

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  • Paula Burgess, Beyond the Maze

    Paula Burgess, Beyond the Maze

    Working with Hanna and her team is such an easy process. I find the tech side of answering a clients phone call a bit overwhelming but Hanna just makes it so easy and looks after everything for us. She tells us what to do to make the set up easy and get us working quickly so we can assist our clients. Her communication with us is great and we always feel like we are kept up to date with anything that is happening.

    I highly recommend Hanna and her team if you need your or your client's called answered efficiently.

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  • Martyna Krawczyk, Supporting You

    Martyna Krawczyk, Supporting You

    Since engaging Off-Site Reception as both the telco hosts, and back-up support of my reception clients, I have finally been practicing what I preach; being able to fit in meetings with prospective clients and time with my children.

    The set-up and staff training was a breeze and the system allows for more intelligent reporting which has been a great ‘value-add’ for my clients, all of which have reported a professional service from my back-up team, from lawyers to tradies.

    I am so glad that I made the shift from in-office assistant, to Off-Site Reception support and I know that in the long-term, it makes it possible for me to grow my business further, without the fear of over-promising and under-delivering on service.

    It’s the best move I’ve made since starting my business.

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  • Karina Follent, Pro-Assist

    Before signing up to Hanna's service, I was struggling to manage the increased demand on my virtual reception services due to lack of a professional system to service my clients. There were other products on the market, but they were expensive and complex to get started.

    Since working with Hanna, I have been able to improve the level of service for my current customers by offering additional services at minimal cost such as voicemail and the provision of detailed call reporting each month.

    My team of receptionists and I no longer have to drag around 5 phones each! Highly recommend Hanna's Reception services.

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