Do you want to outsource to a Virtual Reception team?

Any business who deals with booking in clients will know how distracting constant phone calls can be. But they’re vital too. You don’t want to ignore your ringing phone as it may be a client wanting to book an appointment, alter an appointment, or ask you a question. You want your clients to feel important.

What we’ve found is that many sole traders don’t want to employ a full-time receptionist as their phone calls don’t warrant a full-time wage. In this online world, the key to success is outsourcing the parts of your business that zap your time and energy. Like phone calls! And don’t worry. Your clients won’t even know that you’re using a virtual reception service. It’s easy to get started and keep your clients happy. Here’s how.

How to shut your business at Christmas and keep customers happy

Ah, Christmas time ... It’s the time that most small business owners look forward to. I bet you can’t wait to shut down for a few days (or weeks) and try not to think about work.

But in reality, it’s not always that easy, is it? Most of us are a little addicted to our businesses, and we think the world may end if we’re not available to our customers.

The great news is that in this online world of running a business, you can easily shut down for a little while with minimal impact on your customers. It’s totally doable! So, let’s run through a couple of quick things you can do.


What an amazing experience to be interviewed by the incredible Rosie Shilo of Virtually Yours.

Rosie is one of the top VA Advocates in Australia, and runs an incredible support network for VAs. If you're looking for support, or would like to be a VA, be sure to check out Virtually Yours. You won't regret it!

And don't forget to check out some of the other episodes here. So much incredible information!

Why all VAs should answer client phone calls

Here’s what you need to know about virtual reception

If you’ve just scored a new client and you’re starting out slowly, there’s a quick way you can learn more about their business and make yourself invaluable.

Offer to answer their phone calls.

No, I'm not crazy – trust me on this one.

As you’d know, it takes a bit of time and effort to build up trust with a new client. It’s tough in this virtual world. People WANT to trust you, but deep down, everyone is a tad weary of others. We’ve all heard those horror stories of shonky businesses fooling people!

Doing a small task like answering phones for your clients is a great way to show them how you can take care of the ‘easy stuff’. It can be a great first step to start building trust.

So, let’s have a look at how to build yourself up to be an invaluable VA simply by answering a few phone calls.