Teamwork

Get out of your books & back into your business

How do you feel when you look at your books & financials? At ease or overwhelmed? Are the receipts piling up or invoices not getting paid? Do you only get to reconcile sporadically? Is it a love/hate relationship? You love to know your numbers, but hate having to sit and do the work?!

Hiring a qualified Bookkeeper is an excellent way to save yourself time, money and headaches.

Having accurate and up-to-date bookkeeping is crucial to business success & growth, because it paints a clear picture of how your business spends money and where you make money.

But, if your accounting is never current, you could be missing red flags that you need to address, or missing opportunities for expansion and growth!

Teamwork

What the heck is a copywriter?

And why do I need one…

Before I start, I need to let you know that I’m a copywriter, not a copyrighter – I’m not the person who puts the little © down the bottom of your webpage.

I’m the writer chick who puts the words ON your webpage – the copy.

It’s funny how many business owners don’t know that copywriters exist. I’ve been doing this for over 11 years now so I thought everyone would know about copywriting!

But more and more, I’ve come to realise that we’re almost a secret profession. You see, copywriters are often ghostwriters. Our clients come to us to make them sound amazing but put the copy out as if they wrote it.

Which is fine – don’t feel sorry for us! It’s our job.

Teamwork

How a message taking service supports your business

And adds the human element your customers appreciate

Running a virtual reception business during recent times has taught me something. And it’s that people sometimes really want to speak to someone.

For many of us in Victorian lockdown, we’ve been shut away from other humans for a while now. So, what our team has found, is that when customers call, they tend to have a little chat first, before they go on to ask us questions or make enquiries.

If you’re running a business and answering your own phone calls, have you found this too?

You answer a call, and it takes a while to get down to business. It can end up taking up quite a bit of time of your workday.

So, let me ask you. Have you ever considered using a message taking service?

Teamwork

How to build a strong relationship with your Virtual Reception Team

And why it’s essential!

When you start outsourcing, no matter what it is, you must build a healthy working relationship with those you’re outsourcing too.

If it’s one-off jobs, this probably isn’t as necessary, but if you’re outsourcing on an ongoing basis to the same company, you should be looking to create a connection. Why?

Because effectively, they are now a part of your team.

They may be working remotely and not sitting in your office, but they are representing you and your business. So, it makes sense to treat them like a team member, doesn’t it?

Teamwork

Have your amazing marketing efforts left you with business overwhelm?

Here’s how to reduce some workload on yourself

When you start a business or have a lull, you tend to put superhuman efforts into your marketing. You regularly post on your socials, you blog and share knowledge, you network, and you may even do some email campaigns.

You put in all the hard yards, and you establish a thriving business.

But what happens when your marketing efforts send your business into overdrive? Your phone won’t stop ringing; your email enquiries are going off-tap, people are walking through your door – you’re in demand.

It’s a fantastic feeling that you’re so wanted, but it’s also a tad overwhelming isn’t it. How the heck are you meant to keep up?

Teamwork

How a virtual reception team can work with psychologists

And it’s more than just answering phones!

As a psychologist, you help people every day. You listen, you advise, and you help them through their rough patch. You’re a godsend, and you save lives and relationships.

If you’re running a soloist business and you’re trying to do it all alone you’re probably:

  1. Exhausted
  2. Working after hours or on weekends
  3. A secret superhuman

When it comes to your psychology business, helping your patients should be your main priority. They’re the ones who need your full attention. Not the business admin side. That’s vital, but it doesn’t need you!

That’s where having a virtual reception team comes into play.

Teamwork

‘Ugh, what could you possibly want now?’

Said the tired business owner who’s overwhelmed with phone calls…

We’ve all had those days where we’re flat knacker, trying our hardest to get work done but the pesky phone won’t stop ringing.

You give it the evil eye and mutter a few choice words under your breath before you put on your best smiley voice and answer the phone in the politest manner possible. But secretly, you’re sitting there thinking of the million things you should be doing rather than answering general phone calls.

Teamwork

Are you ready to work with a virtual team?

Hint – if you think they’re employees, you’re not ready!

With the world pretty much going online in recent times, more and more businesses are learning how to work remotely. With directives to work from home where possible, companies needed to find ways to get their employees set up and working from home.

And many have successfully done this, learning how technology and software programs can allow you to run a virtual team.

Rebrand

How to stay motivated while working from home (especially during COVID-19)

Top tips for those who may be new to this concept

The concept of working from home isn’t new to me. I’ve been running virtual reception services for a few years now, so I’m used to the daily grind of the home office. Let me tell you that the commute down the hallway can be a bit rough some days.

With the recent crisis of COVID-19, many businesses have been forced to look at new ways of doing things.

Rebrand

The benefits of having a virtual receptionist for your online store

It’s great for customer relations!

The past couple of months has seen the world rapidly changing. Cities and shopping centres have gone from buzzing hives to activity to deserted ghost towns. We’ve all had to adapt to a new way of life, and it’s fair to say, we may continue how we’re going for some time to come.

As we embrace this social distancing and the Government asking us to stay home, most of us are doing what we’re told and not popping out to go shopping for personal items. This has led to a rise in online shopping, and more brick and mortar stores are adapting to see how they can sell goods online.