Meet the
Off-Site Reception Team

Your Australian-based professional receptionists.

Started in 2013, Off-Site Reception was created based on the needs of clients. Hanna (Founder, creator, tech-head and award winner) was already running a successful virtual administration service when she found more and more clients requesting reception based services.

After researching phone systems and processes, Hanna created her unique white label reception service and successfully launched it online.

We aim to support your business
the way you need

Every business is different – we get that. We’ll never force you into services that don’t suit you or your business. Our point of difference is catering to your needs, seeing what makes your business tick, and adapting our services.

Although our main services are answering phones and making bookings, we do so much more for our clients. Constantly updating our knowledge of technology, we identify more efficient ways of doing things and where possible, we’ll help you automate your processes. It’s all about making your business run efficiently.

It’s our adaptability and focus on clients that lead us to win the 2019 National Business Brilliance Awards in the category of Best Service Based Business and runner-up in the category of the Client Delight award.

Get to know the
Off-Site Reception team

Hanna

Creating Off-Site Reception, Hanna is an award-winning, tech-loving systems junkie, whose phone manner wins over customers. Hanna believes that building a team that has fun and truly enjoys their work and co-workers ensures that their joy and honestly will shine through in our client support.

When she’s not answering your calls, you’ll find Hanna working on her property, wrangling a very naughty puppy, and snapping photos of the local wildlife in the Highlands.

Elsa

As our Team Leader, Elsa keeps our (and your) business ticking over. A superstar organiser, and decision maker, Elsa brings a level of service that truly shows our clients that we care about their businesses and outcomes.

When she’s not buzzing around, she’s showing off her 9 amazingly talented dogs, winning multiple awards for their training, efforts and ability.

Mitchell

Mitch is our training officer, in charge of all procedure updates, training our team, and onboarding our new clients. Mitch is incredibly detailed and thorough, and really thinks outside the box when it comes to improving our client's processes, saving them time and money, while maintaining a high level of service that our clients have come to love about us.

In his downtime, Mitch enjoys making music and shares his knowledge working with youth and disadvantaged youth through workshops, believing self-expression and lyricism is a healthy way to explore oneself.

Kiya

Meet Kiya, our office mascot, team spirit advisor and cuddle-buddy, affectionately known in the office as our "HR Manager".

While Kiya tends to keep to herself and is rather quiet, she will surprise you with her warmth when you need some support and has some great advice on how to stay happy.

When Kiya's not working, she enjoys long walks in the park, treats, and the odd scratch behind the ear.

Belinda

Having worked with Off-Site Reception since the beginning of time, Belinda knows everything about our business and our client’s business. When she’s not working, you’ll find Belinda being a dedicated mum to two gorgeous boys and her cheeky doggo Leroy.

Pete

Pete comes from a very diverse working background in sales & customer support and has taken to this role like lightning. The variety of work within his role here keeps him on his toes and he never seems to miss a beat.

In his spare time, you'll find Pete screaming at the telly watching Footy or Basketball, or chilling on the couch playing video games.

Carly

Carly is one of our contracting receptionists who has been professionally answering phones for longer than she attended school. Nowadays, instead of answering a next generation bakelite phone she answers her computer.

She remotes in to her shifts from sunny Queensland, and is an automation queen! If you'd like to see how to streamline and automate your business, give us a call so we can put you in touch with Carly.

Businesses we love
and recommend

Kind words from our
happy clients

Years and years of running my business with the frustration of phone calls looming over me every day was driving me crazy. I'm just not a phone person, but I want my clients to have the best service and experience! So when I signed up with Off-Site Reception the relief was immense. And I knew that my clients would immediately start getting a better experience and response rate.

And they did. And they do - I can't ever imagine not using Off-Site Reception in the future. It's one of the best investments I've made in my business. And it's not expensive either!

Hanna and her team really support my callers and guide them through their questions and needs. It's amazing. I get more jobleads coming through now and membership signups because people are getting the information they need quickly and professionally.

Cannot recommend this service enough.

- Rosie Shilo, Virtually Yours

I don’t know what we’d do without Hanna and her team. Since we’ve been outsourcing our admin and bookings to them our business has truly been transformed. Super organised, super-efficient in their knowledge for everything trades and admin related is absolutely second to none. They’re always positive, treat our clients like their own, have a great attitude and we’re confident they are a huge factor in our growth and growing successes.

We definitely recommend them to any trades company struggling to juggle the demands of admin who want to just focus on being on the tools ... that is, except for our competitors of course.

- Chloe Wedgewood, Spruce Landscaping

Hanna and her team at Off-Site Reception have gone above and beyond any other virtual admin service I have experienced.

Not only are the team all trained rigorously by Hanna, but Hanna's eye for detail, and confidence and capacity to streamline processes for your business are nothing but impressive. I estimate that I now save 30-60 minutes a day due to the automated processes that Off-Site Reception have helped me set up for my billing, emails, and booking processes.

My calls are answered with maximum professionalism and I have very little interruptions to my working day because the team handle my emails and calls so thoroughly. It is a major relief to have such a quality service at the client interface. Can't recommend highly enough!

- Elissa Robins, Inner Health Nutrition

Meet the Off-Site Reception Team

We aim to support your business the way you need

Get to know the Off-Site Reception team