Australian Virtual
Reception Services

Dedicated receptionists giving your customers a
great first impression.

You’ll have customers hooked by
the first hello!

Phone calls start conversations. And conversations lead to converting and creating loyal customers. Your virtual receptionist will get to know you and your business and become the friendly voice your customers will love hearing when they call.

It’s all about that human connection. If someone has taken the time to make a call, they don’t want to speak to a machine. 80% of people won’t call back if you don’t answer their call on their first attempt! Off-Site Reception is all about supporting you and your customers – and it starts with a friendly hello.

Say hi to us

How virtual reception works for business

Integrates with your current system or we’ll hook you up with the best online programs
Boost your sales with our receptionists prequalifying potential sale leads before they’re put through to your sales team
Book in appointments using our flawless, easy to follow online systems (or yours if you already have these in place)
A dedicated professional receptionist will become the trusted voice on the other end of the phone, creating customer loyalty
If people call after hours, we’ll check your voicemail the following day and make contact
If a caller needs to speak with you, your receptionist will shoot you through a message and ask you to follow up when you can

Who we work with

Allied Health

Experienced in multiple allied health software packages, your entire patient relationship can be managed from start to end.

Here’s what you’ll get

Professional Services

If you’re running a professional business and want a ‘voice’ to represent you, our dedicated receptionists are the perfect solution.

Here’s more info

Business Services

If you’re a business relying on bookings but don’t need constant interruptions, let our receptionists do this for you.

Here’s how to outsource

Why trust the team at
Off-Site Reception

Hanna
Hanna, the creator of Off-Site Reception, is one smart tech girl. Creating her very own white label reception system, Hanna knows the importance of an adaptable business – working with you and your needs rather than forcing you into boxes that don’t fit your business.

And that’s why Off-Site Reception won the 2019 National Business Brilliance Awards for the Best Service Based Business and runner-up for the Client Delight Award.

Meet the team

Kind words from our
happy clients

Years and years of running my business with the frustration of phone calls looming over me every day was driving me crazy. I'm just not a phone person, but I want my clients to have the best service and experience! So when I signed up with Off-Site Reception the relief was immense. And I knew that my clients would immediately start getting a better experience and response rate.

And they did. And they do - I can't ever imagine not using Off-Site Reception in the future. It's one of the best investments I've made in my business. And it's not expensive either!

Hanna and her team really support my callers and guide them through their questions and needs. It's amazing. I get more jobleads coming through now and membership signups because people are getting the information they need quickly and professionally.

Cannot recommend this service enough.

- Rosie Shilo, Virtually Yours

I don’t know what we’d do without Hanna and her team. Since we’ve been outsourcing our admin and bookings to them our business has truly been transformed. Super organised, super-efficient in their knowledge for everything trades and admin related is absolutely second to none. They’re always positive, treat our clients like their own, have a great attitude and we’re confident they are a huge factor in our growth and growing successes.

We definitely recommend them to any trades company struggling to juggle the demands of admin who want to just focus on being on the tools ... that is, except for our competitors of course.

- Chloe Wedgewood, Spruce Landscaping

Hanna and her team at Off-Site Reception have gone above and beyond any other virtual admin service I have experienced.

Not only are the team all trained rigorously by Hanna, but Hanna's eye for detail, and confidence and capacity to streamline processes for your business are nothing but impressive. I estimate that I now save 30-60 minutes a day due to the automated processes that Off-Site Reception have helped me set up for my billing, emails, and booking processes.

My calls are answered with maximum professionalism and I have very little interruptions to my working day because the team handle my emails and calls so thoroughly. It is a major relief to have such a quality service at the client interface. Can't recommend highly enough!

- Elissa Robins, Inner Health Nutrition

Australian Virtual Reception Services

You’ll have customers hooked by the first hello!